Conditions Of Sale
Prices and regulations
Prices: the prices quoted in the booking form have been established according to the economic conditions and the tax regulations in force at the date of the publication of the public price list. As set down in the published price list, prices are quoted per day/week and per house type; they are quoted for the duration of the stay in the Résidence from Saturday at 17:00 hours and the return of the keys on Saturday at 10:00 hours (except where a different rental period has been agreed in advance or with the agreement of the Reception of the Résidence).
The prices mentioned include the rental of a House, the charges, water, electricity, heating, duvets, bed linen (but not bed-making), kitchen equipment, and cleaning equipment, but exclude the mandatory final cleaning, tourist tax, rental of towels and tea towels.
For economic, commercial, or tax reasons the prices may be modified; should this be necessary the Renter shall be informed as soon as possible. Renter has the option to cancel without expense, if the increase is 10% higher than the original price.
Payment: 30% at the time of booking, with the remaining amount due 15 days before the beginning of the stay at the Résidence.
Taxe commex: bank charges and other costs related to the acceptance and cashing of foreign cheques shall be for the account of the Renter.
Tourist tax: the tourist tax is determined by the municipality; the amount quoted in the price list is the amount known as at the date of publication of the price list and any changes made by the municipality after this shall be automatically recoverable from the Renter.
Deposit: For every stay at the Résidence, a deposit of 300 € (600 €-800 € depending on villa type) shall be required on the arrival of the Renter; the deposit shall be returned within 15 days after departure per post, subject to any deduction being made for the costs of repairs, replacement or extra cleaning found to be required by checks of the house after departure. Due to the large number of arrivals and departures on the same day, and the short time period in which to carry out the checks, it is customary that the Renter authorises the Résidence to carry out the departure checks on the Renter’s behalf. However, the Renter has the right to request the possibility of attending the check personally; in such case the Renter must make an appointment with the Reception of the Résidence 48 hours before departure. Appointments shall be during the normal opening hours of the Reception. A charge of 15 à 25 €, depending on the type of House, shall be payable by the Renter for such appointments.
The reservation contract is between the seller (Résidence) and the buyer (Renter).
The reservation contract provides that the costs of cancellation shall be levied according to the following terms and conditions and these shall be borne by the Renter:
50 € in case of cancellation more than 60 days before the start of the stay at the Résidence;
30% of the total cost if cancelled between 60 and 30 days before the beginning of the stay;
50% of the total cost if cancelled between 29 and 14 days before commencement of the stay;
75% of the total cost if cancelled between 13 and 5 days before the start of the stay;
100% of the total cost if cancelled less than 5 days before the start of the stay;
Any cancellation must be confirmed in writing by fax, email or by mail at the Reception and acknowledged by the Reception.
Beginning and end of the stay: Unless agreed otherwise in advance, the rental begins in the Résidence on Saturday after 17:00 hours and ends on Saturday at 10:00 hours.
Occupation: Occupancy of the House may not exceed the published number of beds for that type; children occupying a bed count in full. Non-compliance with this condition will subject the contract to immediate cancellation without compensation
Respect of the House Rules: For the convenience, comfort and enjoyment of all visitors, the Résidence has certain House Rules. The signing of this contract implies agreement to respect and comply with these Rules. The House Rules are available in the House.
Inventory & Cleaning: the Houses of the Résidence are cleaned prior to hand-over, well maintained and entrusted to you with furniture and equipment in accordance with the inventory list that will be provided to you. The Renter shall check this and notify any discrepancies or deficiencies to the Reception within 48 hours of arrival, otherwise Renter may be held responsible for any damage or missing items, and the related costs shall be invoiced to Renter or withheld from the deposit.
It is possible to request in advance additional cleaning hours at the Reception during your stay, so that you can enjoy your stay to the maximum; an hourly tariff of € 20 is payable for this service.
Pets: dogs are not allowed in all homes; the Tenant must enquire at the time of reservation about the possibility of having a dog in the House (extra charge 5 € per day and per dog).
Responsibility – disputes
Responsibility: the Résidence de Tourisme does not have the responsibilities of a Hotel according to the articles 1952 and 1953 of the Code Civil
(the Résidence is not responsible for automobiles or other property of Renter; it makes available Houses and parking places but has no responsibility for the safeguarding of Renter’s property )
Information from TOURIST offices, and other organisations provided in the published price list and at the Reception, is provided for information purposes only and is not the responsibility of Residence.
Disputes: all complaints or claims related to your stay must be notified to the Reception. In case of dispute only the courts of Bordeaux are competent to hear the case.
For the welfare of everyone on the Résidence, we ask that you respect of the rules within the Résidence, in particular:
• The parking of cars on the specified parking places only;
• The parking of trailers, boats, caravans and campers on the Résidence is strictly prohibited;
• Respect the speed limit: 10 km/h within the Résidence;
• Respect of the roads, paths, planted areas, and lawns;
• Access to the tennis courts is through the Reception after reservation and for up to an hour (fee 10 €);
• Access to the squash court is through the Reception after reservation and for up to 45 min (tariff 10 €);
• Respect the rights of others to quiet and privacy; no noise before 10:00 or after 22:00 within the Résidence;
• Your House is located in a 4 star Résidence: it is strictly prohibited to hang washing on the balcony railings or in the windows. A drying rack is provided;
- Do not move furniture (including garden furniture) or equipment between Houses; the Houses are owned by private persons and all the contents are their private property;
- Dogs must be kept on a lead and are prohibited inside the fence of the pool.
With regard to the swimming pool:
• Shoes may not be worn inside the fence; these must remain outside the fence where a rack is provided;
• Inflatable mattresses, balloons, animals etc. are prohibited in the pool;
- House towels shall not be taken to the pool;
• It is forbidden to take food and glass objects inside the fence